Refund Policy

Last updated: 11 September 2026. This page explains when you can get your money back. It sits alongside our Terms of Sale, which you should read with it.

The short version

Consumer orders can be cancelled within 14 days and refunded.
A downloaded file is the exception, if you asked for it immediately and acknowledged that you lose the cancellation right once it is supplied.
Work we have already done, at your request, is paid for — the rest is refunded.
Anything faulty, not as described, or never delivered is fixed, replaced or refunded in full.

1. The 14-day right

If you are a consumer, you may cancel your order within 14 days of the day the contract was made, without giving a reason. Tell us:

through the form at rennwick.com/contact/, or
by phone on +353 85 224 2648, or
by post to Rennwick, Meenagh, Kiltyclogher, Co. Leitrim, F91 FX05, Ireland.

You can use the model cancellation form at the bottom of the Terms of Sale, but you do not have to — any clear statement that you are cancelling is enough. We refund within 14 days of the day you cancel, using the same payment method you used.

2. When the 14-day right does not apply

It does not apply to a digital file that you asked us to supply immediately, where you acknowledged before download that you lose the cancellation right once the file has been supplied. We do not apply this silently: the acknowledgement is a separate, explicit step before the download is released. Where you have not given it, the 14-day right stands.

The free teardown is free, so there is nothing to cancel.

3. Services we have already started

If you ask us to start work inside the 14-day window and then cancel, you pay for the part already carried out at the point you cancelled. We refund the remainder, and we show you what was done so you can see how the figure was reached.

4. Faulty or not as described

If work is faulty, not as described, or does not arrive, we will put it right, replace it, or refund it. This is your statutory right and it applies whether or not the 14 days have passed.

5. How long a refund takes

We approve refunds within 2 working days of agreeing one. How quickly the money appears after that is down to your bank or card issuer — usually a few working days.

6. If something has gone wrong

Contact us first. We reply to messages within two working days, and we would rather fix a problem than argue about it. If we cannot settle it between us, the complaints section of our Terms of Sale lists who else you can talk to.